The Secret Shopper
"Helping you attain the highest level of Customer Satisfaction"
The Secret Shopper has been performing mystery shopping evaluations for nearly a decade. We have experience in various industries and have the expertise and shopping report formats to provide companies with the information needed to achieve excellence.
We have the flexibility to work with any size company and have no minimum number of shops required (We leave that decision up to you). We have the ability to store/submit the shopping reports according to your preferences. We have a high-tech online reporting system which can be used for both small and large businesses. This online reporting system can conveniently store thousands of evaluations and provide statistical information (informative CD's are available). We can also simply submit your evaluations as an email attachment or fax.
Our dedication to quality puts us above our competition. We are selective in scheduling our shoppers and rate them according to their skill level. A scheduler is assigned to each client and they carefully select and instruct shoppers. We are committed to using the best shoppers available to complete our assignments. Once our shopping reports are completed, our quality control staff ensures that every report is complete and contains an abundance of detail. We guarantee all of our reports and will re-shop a location if the report is found unsatisfactory for any reason.
We have completed thousands of evaluations in the following industries:
Our long term clients are pleased with our dedication to quality and the customer service we provide. Our experience over the years has shown a steady increase in their sales, employee motivation and improved customer service. With the competition most companies face today, it is essential to focus on improving customer service and staying on top of your industry. We have the experience necessary to implement an effective, quality shopping program which is an important part of improving your customer service and sales; allowing you to achieve excellence.
