A point system and/or detailed narrative can be used in all areas.

• Customer Service Shopping (sales and service) This shop applies to all retail establishments, restaurants, financial institutions and more! Customer service and/or sales are critical for every industry. A shopper (prospective customer) will visit your establishment and report on the customer service he/she receives during their visit. The shopper will also observe the cleanliness, organization and overall store environment. The shopper will be instructed to report on any other aspect of your business you feel is important.

• Telephone and Call Center Shopping A telephone shop can be performed as part of a standard shop, or independently. The shopper will call your place of business and report on the customer service he/she receives over the telephone. He/she will also report on specific details discussed during the phone conversation. (This phone call can also be recorded if certain guidelines are followed).

• Competitive Shopping This is an excellent method of finding out what your competitors are doing. The shopper will evaluate your competitor; they will report on product, pricing, sales tactics, and customer service. Competitive shopping is an effective tool for determining any distinguishing factors between your business and the business of your competitors.

• Award Programs We can implement employee motivational reward programs into our service. This is an effective tool to assist in motivating your employees to do their best. It also gives recognition to those who excel.

• Statistical Information We can provide you with a summary and/or graph regularly to help you determine the areas in which training is needed. Statistical reports can be broken down separately by category and also by overall results. This is also beneficial for tracking progress and comparing various locations.

We can provide our services for a business of any size. We have affordable prices for both small and large businesses.